Team Allita has developed the browser-based Fall Creek Business Automation Suite to meet many needs that are common to a wide range of businesses. While there is no shortage of portal technologies, they often fail to meet real-world needs. Rather than attempting to do everything for everybody, the Fall Creek suite focuses on specific business areas and, in those areas, provides a depth of functionality that allows the portal to meet real-world needs. Fall Creek offers:

• Time Tracking and Project Management - accounts, projects, tasks and assignments are tracked by Fall Creek. Employee time reporting is fully automated as well. Numerous graphical and text mode reports provide authorized users with valuable insights into the workings of the organization.
• Customer Relationship Management - The Fall Creek CRM module totally automates every aspect of the sales and marketing cycle. It supports the import of hundreds of thousands of business prospects, the definition of postal, email and phone campaigns and complete comprehensive reporting on sales and marketing personnel performance. The CRM module features click-to-call, which allows users to dial contacts instantly via their VoIP service with the click of a mouse button.
• Issue Tracking - Tracking and resolution of issues is key to the success of many organizations. Fall Creek allows organizations to track, prioritize, categorize, assign and maintain an extensive issue database - all through a state-of-the-art web browser interface.
• Content Management (CMS) - The Fall Creek CMS module allows documents, notes and links to external resources on the web to be published in a hierarchical, access-controlled folder/subfolder structure where folders can have access granted on an account-by-account basis. This means that you can limit some CMS folders to specific accounts, while making others available to all.
• Internal and Customer Communications - Fall Creek has numerous features to facilitate internal communications. These features include message forums, missed call notifications, interfaces to existing email systems, automated VoIP interfaces, News and a global event calendar.

Team Allita provides the Fall Creek Suite as a hosted service, or it may be licensed to be installed on customer equipment.